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Troubleshooting

Template Not Imported Correctly or Some Elements Are Missing (Fixed)

Troubleshooting3 min read
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Are you having trouble importing templates from WDesignKit? If your templates aren’t importing correctly or if some elements are missing, don’t worry there are simple solutions to fix these issues. Let’s take a look at a few easy steps you can try to resolve the problem.

For visual readers, you can check the following infographic and other readers can continue reading.

template not imported correctly or some elements are missing fixed infographic

Free Templates

If you are having issues while importing free templates, then try the following solutions.

  • Make sure you are logged into your WDesignKit account from the WDesignKit plugin in your WordPress site.
wdesignkit login
  • Make sure all the plugins used in that particular WDesignKit template are installed and activated on your WordPress site.
wdesignkit template install missing plugin
  • Enable all the blocks/widgets in the relevant plugin and then try again. For example, if the particular WDesignKit template uses widgets from The Plus Addons for Elementor then navigate to WordPress Dashboard > ThePlus Settings > Plus Widgets > Enable all the widgets and then try again.   
The Plus Addons for Elementor Widgets settings page showing the Enable All toggle

Pro Template

If you are having issues while importing pro templates, then try the following solutions.

  • Make sure you are logged into your WDesignKit account from the WDesignKit plugin in your WordPress site.
wdesignkit login
  • Make sure all the plugins used in that particular WDesignKit template are installed and activated on your WordPress site.
wdesignkit template install missing plugin
  • Make sure the licenses of all the pro plugins used in the particular WDesignKit template are activated on your WordPress site.
  • Enable all the blocks/widgets in the relevant plugin and then try again. For example, if the particular WDesignKit template uses widgets from The Plus Addons for Elementor then navigate to WordPress Dashboard > ThePlus Settings > Plus Widgets > Enable all the widgets and then try again.   
The Plus Addons for Elementor Widgets settings page showing the Enable All toggle

Activate Elementor Flexbox Container

All the templates in WDesignKit are built using the Elementor Flexbox containers, so make sure the Elementor Flexbox Container is activated. If it is deactivated your imported template might not show properly.

Update (September 2026): in current Elementor versions (verified on 4.1.4), Flexbox Container is no longer a separate experiment/toggle under Elementor > Settings > Features — it is now standard, always-on behavior, so there is nothing to manually activate. If you are on an older Elementor version that still lists it as an experiment, go to Elementor > Settings > Features and set Flexbox Container to Active.

Once activated, then try to import the template again.

Raise a Support Ticket

After performing the above mentioned steps the WDesignKit templates should import properly but if you are still having issues feel free to raise a ticket on our helpdesk.

While raising a ticket, consider sharing the following so we can assist you quickly.

Limitations

  • These steps cover the most common causes (missing plugin dependencies, disabled widgets, Flexbox Container disabled) — a template built with a plugin version much newer or older than what you have installed can still render incorrectly even after all of the above.
  • Pro template imports additionally depend on an active license for every pro plugin the template uses, not just WDesignKit Pro itself.

Note: one related support request (FluentSupport ticket #17293, subject matching this doc’s title) turned out to be an unrelated Cross-Domain Copy-Paste question, not a confirmed template-import defect — included here for transparency, not as evidence of a specific recurring bug.

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